Privacy Policy

Carving Holidays ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using our website and services, you consent to the practices described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

2.1 Personal Information

When you book a tour or use our services, we may collect:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, postal address
• Travel Documents: Passport number, passport expiry date, visa details
• Payment Information: Credit/debit card details, bank account information
• Travel Preferences: Meal preferences, room preferences, special requirements
• Emergency Contacts: Names and phone numbers of emergency contacts

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Travel partners (airlines, hotels, visa agencies)
• Payment processors
• Social media platforms (if you connect your account)
• Marketing partners

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Process and confirm your bookings
• Arrange travel services (flights, hotels, tours)
• Assist with visa applications
• Process payments and refunds
• Provide customer support

3.2 To Communicate With You

• Send booking confirmations and itineraries
• Provide travel updates and alerts
• Respond to inquiries and complaints
• Send marketing communications (with your consent)

3.3 To Improve Our Services

• Analyze usage patterns and trends
• Personalize your experience
• Develop new products and services
• Conduct surveys and research

3.4 Legal and Security Purposes

• Comply with legal obligations
• Prevent fraud and unauthorized access
• Protect our rights and property
• Enforce our terms and conditions

We may share your personal information with:

4.1 Service Providers

• Airlines and Transport: To book and confirm travel arrangements
• Hotels and Accommodations: To make reservations
• Visa Agencies: To process visa applications
• Travel Insurance: To provide coverage
• Local Tour Operators: To arrange activities and guides

4.2 Payment Processors

We share payment information with secure payment processors to complete transactions. We do not store complete credit card details on our servers.

4.3 Government Authorities

We may disclose information to immigration authorities, customs, and other government agencies as required by law or to facilitate your travel.

4.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• PCI DSS compliance for payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for accounting purposes

Typically, we retain booking records for 7 years after your travel date. Marketing consent records are kept until you withdraw consent.

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Restriction: Request limitation on processing
• Portability: Request your data in a machine-readable format
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@carvingholidays.com. We will respond within 30 days.

Our website uses cookies to:

• Essential Cookies: Enable core functionality and security
• Performance Cookies: Analyze website usage and improve performance
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If we become aware of such collection, we will delete the information promptly.

Your information may be transferred to and processed in countries other than India, including destinations you are traveling to. We ensure appropriate safeguards are in place for such transfers.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. The "Last Updated" date indicates when the policy was last revised.

For privacy-related inquiries or to exercise your rights, contact our Data Protection Team:

• Email: privacy@carvingholidays.com
• Phone: +91 87450 74800
• Address: Mumbai, Maharashtra, India

For general inquiries, visit our Contact Page.